Shipping Policy – The Shops at Virality
Thank you for choosing The Shops at Virality for your shopping needs. Please review our shipping policy below:
Order Processing:
- All orders are typically processed within 24 hours.
- During peak seasons and holidays, processing may take up to 3 business days.
- Our team visually verifies and inspects all packages three times before shipping out.
- A TSAV Customer Happiness Rep will contact you shortly after you place an order.
Shipping Options:
- We offer free standard shipping on all orders within the United States and Europe.
- Standard shipping usually takes 3-10 business days for delivery.
- Delivery times may vary based on your location, weather conditions, and holidays.
International Shipping:
- We provide international shipping to over 200+ countries.
- Our warehouses are located in the US, Canada, and Europe.
Lost or Stolen Packages:
- We are not responsible for lost or stolen packages.
- If you believe your package is lost or stolen, please contact the carrier (e.g., USPS, UPS, FedEx) to file a claim.
Damaged Items:
- If you receive a damaged item, contact us within 3 days of receiving your order to report the damage and request a replacement.
- We may require photographs or other documentation to process your replacement request.
Contact Information:
- If you have any further questions or concerns regarding our shipping policy, please don’t hesitate to contact us at customercare@theshopsatvirality.com.
Thank you for choosing The Shops at Virality. We appreciate your business.