Shipping Policy – The Shops at Virality

Thank you for choosing The Shops at Virality for your shopping needs. Please review our shipping policy below:

Order Processing:

  • All orders are typically processed within 24 hours.
  • During peak seasons and holidays, processing may take up to 3 business days.
  • Our team visually verifies and inspects all packages three times before shipping out.
  • A TSAV Customer Happiness Rep will contact you shortly after you place an order. 

Shipping Options:

  • We offer free standard shipping on all orders within the United States and Europe.
  • Standard shipping usually takes 3-10 business days for delivery.
  • Delivery times may vary based on your location, weather conditions, and holidays.

International Shipping:

  • We provide international shipping to over 200+ countries.
  • Our warehouses are located in the US, Canada, and Europe.

Lost or Stolen Packages:

  • We are not responsible for lost or stolen packages.
  • If you believe your package is lost or stolen, please contact the carrier (e.g., USPS, UPS, FedEx) to file a claim.

Damaged Items:

  • If you receive a damaged item, contact us within 3 days of receiving your order to report the damage and request a replacement.
  • We may require photographs or other documentation to process your replacement request.

Contact Information:

Thank you for choosing The Shops at Virality. We appreciate your business.

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